Last updated: August 2026
There are two different kinds of purchase around Klaas, and only one of them is ours. This policy covers what you buy from us — your Klaas subscription. What you buy inside a community is sold by that community, not by us, and is covered further down. Either way, this policy applies alongside your statutory rights and never takes them away.
If you run a community, you pay us for the software it runs on. Those orders are taken by CLAYDEX Consulting Partners LLC as seller of record, which handles invoicing, tax and — where applicable — the refund itself. Card payments are processed on our behalf by our payment provider, which never becomes the seller. The service is operated by Klaas, a DBA of CLAYDEX Consulting Partners LLC. The rest of this section is about those payments.
You can request a full refund within 14 days of a purchase or of a subscription renewal. We will not ask you to justify the request. Refunds go back to the original payment method.
Past 14 days we do not refund a period that has already run. You can still cancel to stop the next renewal — see below. If something went wrong on our side (you were charged twice, were billed after cancelling, or could not access what you paid for), contact us and we will put it right whatever the date.
Cancel at any time from Billing in your account on the web. Cancelling stops all future renewals and you keep access until the end of the period you have already paid for. Cancelling on its own does not refund the current period; if you are inside the 14-day window and want that period back, ask us for a refund as well.
Email contact@klaas.pro from the address on your account, with the approximate date of the charge. We answer refund requests within 5 business days. Approved refunds are issued immediately and typically appear on your statement within 5–10 business days, depending on your bank or card issuer.
These are not ours to refund. A community on Klaas sells to its own members through its own payment processor, into its own account. That money never reaches us and we take 0% of it, so we are not the seller and not the merchant of record for it — the community is, and the refund can only come from them.
To ask for one, contact the community that sold it to you. Their refund terms apply, alongside the statutory rights you have against them as the seller, which those terms cannot take away. The name on your card statement is theirs — if you cannot work out who to contact, email us at contact@klaas.pro and we will point you to the right community.
If a Klaas subscription charge looks wrong, email us before opening a dispute with your bank — a refund is almost always faster. We may suspend access to an account with an unresolved chargeback until it is settled. A charge from a community is between you and that community: raise it with them first, as we cannot resolve or reverse it for them.
For anything about refunds, billing, or cancellation, contact us at contact@klaas.pro. See also our Terms of Service and Privacy Policy.
CLAYDEX Consulting Partners LLC2719 Hollywood Boulevard, L-444Hollywood, Florida 33020United States